SMS Privacy Policy Last Updated: December 19, 2024

Introduction Custom Glass Industries, Inc. is committed to protecting the privacy and security of our customers' personal information. This privacy policy explains how we collect, use, and safeguard the data you provide to us through our SMS messaging program.

Collection of Information Through our SMS messaging service, we collect personal information including:

  • Your mobile phone number

  • Any user or screen name you provide

  • Content of messages you send to us

  • Technical information such as device type and carrier

We may collect information using cookies or similar technologies to enable personalization of your messaging experience. If you participate in contests, surveys, or promotional activities related to our SMS service, we will collect the contact information and other data you choose to provide.

Use of Information We use personal information collected through the SMS messaging service to:

  • Deliver, analyze, maintain, and support the service

  • Enhance features and personalize your experiences

  • Provide order updates and service-related communications

  • Respond to your inquiries and support requests

SMS Communication Consent and Terms By providing your phone number and opting into our SMS service, you:

  • Provide prior express written consent to receive automated text messages

  • Acknowledge that messages may be sent using an automatic telephone dialing system

  • Understand that message and data rates from your mobile carrier may apply

  • Confirm you are at least 18 years old and a resident of the United States

  • Recognize these communications comply with the Telephone Consumer Protection Act (TCPA)

Frequency of Messages You may receive up to 4-6 text messages per month, primarily related to:

  • Order status updates

  • Service notifications

  • Appointment reminders

  • Promotional offers (with option to opt-out)

Sharing of Information Custom Glass Industries, Inc. will not rent, sell, or share your personal information with third parties unless:

  • We have your explicit consent

  • We are required to do so by law

Data Security We employ industry-standard security measures to protect customer data, including:

  • Encryption technologies

  • Secure firewalls

  • Regular security audits

  • Access controls

While we take reasonable precautions, no online activity can be guaranteed 100% secure.

Retention of Information We retain your personal information:

  • As long as you participate in our SMS messaging service

  • To comply with legal obligations

  • To resolve potential disputes

  • To protect our business interests

  • To enforce our agreements

Choices and Controls You have full control over your SMS communication:

  • Opt-out at any time by responding to any SMS with:

    • "STOP"

    • "END"

    • "CANCEL"

    • "UNSUBSCRIBE"

    • "QUIT"

  • Your opt-out request will be processed within 5-10 business days

  • After opting out, you will not receive further marketing messages

Changes to Privacy Policy We may update this policy periodically. The most current version will always be posted on our website with the last updated date.

Contact Information For questions or concerns about this policy: Custom Glass Industries, Inc. 1371 N. Miller St. Anaheim, CA 92806 Email: info@cgifab.com Phone: (657) 242-1512

Legal Disclaimer By using our services and providing your information, you acknowledge that you have read, understood, and agree to this Privacy Policy.